Terms of Use

OVER RUNS / UNDER RUNS

At Lowe Promotions, we will always make every effort to ensure that you receive the exact quantity you have ordered. However, in certain instances you may receive an overage or a shortage on your specific order.


Due to manufacturing processes, quality and production standards there will be on occasions’ over runs and under runs. Lowe Promotions will do everything within its power to reduce this occurrence to an absolute minimum. The industry standard on most products is ± 5% and up to ± 10%. For instance, if you order 1,000 pens you could potentially receive between 950 and 1,050 pens.


If you are attending a conference or event and require for example 50 conference folders for 50 delegates then please advise your account manager in advance and we will do our utmost to ensure that there are no under runs on your order.


You account or credit card will be charged only for the actual quantity of products delivered. If you have any questions please contact Lowe Promotions to discuss this further.


For your added convenience, questions, comments, or suggestions can also be e-mailed to us by clicking here.


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